Tools Direct 2 You 100% Money Back Guarantee.
At the Tools Direct 2 You we are confident that the products that we supply are of the highest possibly quality, and that our customers will generally be 100% happy with their purchases. However, should you for any reason be less than satisfied with any of the items that you have ordered, simply return them to us within 14 days for an unconditional refund / exchange.

For more information see our returns policy.

Our guarantee policy does not affect your statutory rights as a consumer.


Shipping:
Shipping charges are detailed below.

UK Standard Shipping
£6.50

Refunds and Returns

Cancelling an item:
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products.
To cancel this contract, send an e-mail to cancel@toolsdirect2you.co.uk, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is:

Cancellations.
Tools Direct 2 You
12 Langford Drive
Kinmel Bay
Rhyl
Denbighshire LL18 5NP
United Kingdom

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

This policy does not affect your statutory rights as a consumer

Returns - 14 Day Money Back Guarantee

Our highest priority is to ensure that our customers are 100% happy with everything that they purchase from our store. With this in mind, we offer a 14-day, no quibble money back guarantee on all products sold through this website.

This guarantee does not affect your statutory rights as a consumer.

If you decide within 14 days that the product you ordered is not for you, please re-pack the purchase and return it to the address below. Goods must be returned unused and in their original condition & packaging

Returns Dept.
Tools Direct 2 You
12 Langford Drive
Kinmel Bay
Rhyl
Denbighshire LL18 5NP
United Kingdom

Your money will be returned in full within 30 days if you decide to cancel your goods for any reason. Costs incurred returning the goods will be at your own expense.

Returns - Faulty Goods

In the unlikely event of your purchase developing a fault within the first 30 days email us on returns@toolsdirect2you.co.uk, to arrange for an exchange or refund.

Our returns policy is in addition to and does not affect your statutory rights as a consumer.

Please send all unused faulty goods to the following address:

Returns Dept.
Tools Direct 2 You
12 Langford Drive
Kinmel Bay
Rhyl
Denbighshire LL18 5NP
United Kingdom

Your money will be returned in full within 30 days if you cancel your goods because they are faulty. This refund includes any costs incurred returning the unused faulty goods.

Payment Methods

We accept all major credit and debit cards, and clear payments via Worldpay's secure on-line payment gateway.

On-Line - using the secure on-line payment gateway.

We accept all major credit and debit cards, and clear payments via Worldpay's secure on-line payment gateway.

Telephone Ordering

If you'd rather not place your order online, you can order over the phone.

Before you call, please make a list of the product code of the items you want. The product codes are shown on each product page.

One of our friendly sales team is waiting to take your call

Telephone 07968 320506
Monday - Friday 9am - 5pm GMT

Tools Direct 2 You Privacy Statement

At Tools Direct 2 You we are committed to protecting your privacy. We want to ensure that you can feel totally comfortable with placing your order with us - safe in the knowledge that your personal details will be treated with the utmost respect.

With this aim in mind we offer the following Confidentiality Guarantee:

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. All personal details held securely on our dedicated secure server with restricted access.

We will NEVER make our databases available to any other organization - so you can rest assured that your contact details will not be used by any third party for marketing purposes.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future. You can remove yourself from receiving marketing material from us at any time by sending your email address to removeme@toolsdirect2you.co.uk or by filling out the online form.

The type of information we will collect about you includes:
your name
address
email address

This information is collected through the ordering / registration process.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email privacymanager@toolsdirect2you.co.uk


Security

The Tools Direct 2 You on-line store is hosted on our own restricted-access secure, dedicated web server - unlike most stores, which share server space with many other on-line sites.

For maximum payment security we have partnered with the leading on-line payment provider WorldPay.Once you have made your choices from the on-line store and progress through to the 'checkout' pages, you will be entering your card details directly onto the WorldPay secure payment server.

These pages have been tightly integrated with the Tools Direct 2 You store to provide a seamless shopping experience, but are actual fact hosted on WorldPay's own world-class payment processing server - giving a level of security which would otherwise be simply unobtainable to the average on-line merchant.Using this system neither Tools Direct 2 You, nor any other third party, will ever be privy to your credit card details. Your transaction is processed in real time on the worldpay servers, which handle millions of transactions per day for some of the largest and most highly respected on-line stores in the world.

All that we at Tools Direct 2 You receive is confirmation from WorldPay that the transaction has been processed and funds cleared into our account.

Once this process is complete we will immediately e-mail you confirmation of your order, including a full copy of our returns policy and guarantee for your complete convenience and piece of mind.